Frequently Asked Questions

FAQ - frequenty asked questions - We'll give answers.

How and how often is my data backed up?

Here you can find all information about backup and recovery of your data.

Read More…

How can i add my own domain/certificate?

My cloud should be accessible within my own domain, what needs to be done?

Read More…

New ownAdmin customer? This is important.

Here you will find all information about your new ownAdmin cloud.

Read More…

How is my data encrypted on PortKnox?

Which encryption method does PortKnox use?

Read More…

Change the start-app

After login the files app get loaded by default. This can be changed.

Read More…

PortKnox is build on OpenSource software, where can I get the source code?

PortKnox uses ownCloud, the code can be downloaded without charge at owncloud.org. It is licensed under AGPL.

Read More…

What does real private cloud means?

That makes PortKnox unique: In contrast to other ownCloud hosting providers PortKnox offers every customer a separated installation which is completely isolated from the clouds of the other customers. Furthermore, every customer gets an own URL.

Read More…

I have forgotten my password, how to get a new one?

Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/

Read More…