Frequently Asked Questions
FAQ - frequenty asked questions - We'll give answers.
I am a new ownAdmin customer – how do I get started?
Here you will find all information about your new ownAdmin cloud.
What does "real private cloud" mean?
What makes Portknox unique: In contrast to other Nextcloud hosting providers Portknox offers every customer a separated installation which is completely isolated from the clouds of other customers. Furthermore, every customer gets an own URL.
How can I delete my account (and all my files)?
Use our Right to be Forgotten form.
Data Processing Agreement (GDPR)
Do you use your Portknox Nextcloud for business? Then our data processing agreement might be important for you.
My cloud should be accessible over my own domain. How?
My cloud should be accessible within my own domain, what needs to be done?
How can I work with office files in my cloud?
Every cloud can be extended with Collabora Online. With this add-on you and your team can work together on office documents.
How and how often is my data backed up?
Here you can find all information about backup and recovery of your data.
I have forgotten my password, how to get a new one?
Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/
Portknox is built on OpenSource software, where can I get the source code?
Portknox uses Nextcloud, the code can be downloaded without charge at Nextcloud.com. It is licensed under AGPL.
How do I change the start-app of my cloud?
After login the files app get loaded by default. This can be changed.
How long does the installation of my cloud take?
Usually a installation takes 5 minutes. You will get a welcome email with your logins and the invoice attached.