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EigenschaftenReferenzenNewsFAQPreiseSupport14 Tage kostenlos testenEnChange language

FAQ

  • Frequently Asked Questions

    FAQ - frequenty asked questions - We'll give answers.

  • New Portknox customer – how do I get started?

    Here you will find all information about your new Portknox cloud.

  • What does "real private cloud" mean?

    What makes Portknox unique: In contrast to other Nextcloud hosting providers Portknox offers every customer a separated installation which is completely isolated from the clouds of other customers. Furthermore, every customer gets an own URL.

  • How can I delete my account (and all my files)?

    Use our Right to be Forgotten form.

  • What is Portknox Disaster Recovery?

    Portknox Disaster recovery is a nightly database and config backup that is stored in the file area of your own cloud.

  • My cloud should be accessible over my own domain. How?

    My cloud should be accessible within my own domain, what needs to be done?

  • How can I work with office files in my cloud?

    Every cloud can be extended with Collabora Online. With this add-on you and your team can work together on office documents.

  • Data Processing Agreement (GDPR)

    Do you use your Portknox Nextcloud for business? Then our data processing agreement might be important for you.

  • What is the Talk Signaling-Server?

    The addon enables you faster connections and allows video conferences with up to 50 participants.

  • What are the TURN / STUN servers?

    Details regarding the free of charge STUN / Turn server of Portknox

  • What backups are available with Portknox?

    Here you can find all information about backup and recovery of your data.

  • Portknox is built on OpenSource software, where can I get the source code?

    Portknox uses Nextcloud, the code can be downloaded without charge at Nextcloud.com. It is licensed under AGPL.

  • How do I change the start-app of my cloud?

    After login the files app get loaded by default. This can be changed.

  • How long does the installation of my cloud take?

    Usually a installation takes 5 minutes. You will get a welcome email with your logins and the invoice attached.

  • I have forgotten my password, how to get a new one?

    Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/

  • Ensure the e-mails are sent, what do I need to set?

    Emails are sent e.g. at password reset, notifications and appointment invitations.

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