Frequently Asked Questions
FAQ - frequenty asked questions - We'll give answers.
New Portknox customer – how do I get started?
Here you will find all information about your new Portknox cloud.
What does "real private cloud" mean?
What makes Portknox unique: In contrast to other Nextcloud hosting providers Portknox offers every customer a separated installation which is completely isolated from the clouds of other customers. Furthermore, every customer gets an own URL.
How can I delete my account (and all my files)?
Use our Right to be Forgotten form.
What is Portknox Disaster Recovery?
Portknox Disaster recovery is a nightly database and config backup that is stored in the file area of your own cloud.
My cloud should be accessible over my own domain. How?
My cloud should be accessible within my own domain, what needs to be done?
How can I work with office files in my cloud?
Every cloud can be extended with Collabora Online. With this add-on you and your team can work together on office documents.
Data Processing Agreement (GDPR)
Do you use your Portknox Nextcloud for business? Then our data processing agreement might be important for you.
What is the Talk Signaling-Server?
The addon enables you faster connections and allows video conferences with up to 50 participants.
What are the TURN / STUN servers?
Details regarding the free of charge STUN / Turn server of Portknox
What backups are available with Portknox?
Here you can find all information about backup and recovery of your data.
Portknox is built on OpenSource software, where can I get the source code?
Portknox uses Nextcloud, the code can be downloaded without charge at Nextcloud.com. It is licensed under AGPL.
How do I change the start-app of my cloud?
After login the files app get loaded by default. This can be changed.
How long does the installation of my cloud take?
Usually a installation takes 5 minutes. You will get a welcome email with your logins and the invoice attached.
I have forgotten my password, how to get a new one?
Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/
Ensure the e-mails are sent, what do I need to set?
Emails are sent e.g. at password reset, notifications and appointment invitations.
What are the user and memory limits for Professional/Multi?
I have booked ownAdmin Multi, how do the user/storage limits (quotas) work?
Portknox Nextcloud App
We want to make it as easy as possible for our customers to manage their Portknox subscription. To do this, we don't want to create another portal with an extra login, but rather have developed a Nextcloud app that you can use to manage your address, subscription, addons and also your invoices. Conveniently within your own Nextcloud.
Correctly configured - Granted
If your Portknox Cloud shows you "security or setup warnings" and we can't fix them within 30 days, you'll get your Cloud for free for a year.
Fingerprint *.portknox SSL certificate
To rule out a man-in-the-middle attack and to ensure that the installed SSL certificate was actually created by us, we publish the corresponding hash here.
