Frequently Asked Questions

What does real private cloud means?

That makes Portknox unique: In contrast to other Nextcloud hosting providers Portknox offers every customer a separated installation which is completely isolated from the clouds of the other customers. Furthermore, every customer gets an own URL.

Getting started for new ownAdmin customer

Here you will find all information about your new ownAdmin cloud.

How can I delete my account (and all my files)?

Use our Right to be Forgotten form.

Portknox is build on OpenSource software, where can I get the source code?

PortKnox uses Nextcloud, the code can be downloaded without charge at Nextcloud.com. It is licensed under AGPL.

My cloud should be accessible over my own domain. How?

My cloud should be accessible within my own domain, what needs to be done?

How can I work with office files in my cloud?

Every cloud can be extended with Collabora Online. With this add-on you and your team can work together on office documents.

I have forgotten my password, how to get a new one?

Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/

Which apps are available in ownMulti / ownSingle?

How long does the installation of my Cloud takes?

I ordered, when is my cloud ready to use?

How and how often is my data backed up?

Here you can find all information about backup and recovery of your data.

Change the start-app

After login the files app get loaded by default. This can be changed.