FAQ - frequenty asked questions - We'll give answers.
What does "real private cloud" mean?
What makes Portknox unique: In contrast to other Nextcloud hosting providers Portknox offers every customer a separated installation which is completely isolated from the clouds of other customers. Furthermore, every customer gets an own URL.
Portknox is built on OpenSource software, where can I get the source code?
Portknox uses Nextcloud, the code can be downloaded without charge at Nextcloud.com. It is licensed under AGPL.
What is Portknox Disaster Recovery?
Portknox Disaster recovery is a nightly database and config backup that is stored in the file area of your own cloud.
How can I delete my account (and all my files)?
Use our Right to be Forgotten form.
New Portknox customer – how do I get started?
Here you will find all information about your new Portknox cloud.
I have forgotten my password, how to get a new one?
Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/
What backups are available with Portknox?
Here you can find all information about backup and recovery of your data.
How can I work with office files in my cloud?
Every cloud can be extended with Collabora Online. With this add-on you and your team can work together on office documents.
What are the TURN / STUN servers?
Details regarding the free of charge STUN / Turn server of Portknox
Data Processing Agreement (GDPR)
Do you use your Portknox Nextcloud for business? Then our data processing agreement might be important for you.
How do I change the start-app of my cloud?
After login the files app get loaded by default. This can be changed.
How long does the installation of my cloud take?
Usually a installation takes 5 minutes. You will get a welcome email with your logins and the invoice attached.