FAQ - frequenty asked questions - We'll give answers.
How and how often is my data backed up?
Here you can find all information about backup and recovery of your data.
I am a new ownAdmin customer – how do I get started?
Here you will find all information about your new ownAdmin cloud.
What does "real private cloud" mean?
What makes Portknox unique: In contrast to other Nextcloud hosting providers Portknox offers every customer a separated installation which is completely isolated from the clouds of other customers. Furthermore, every customer gets an own URL.
Portknox is built on OpenSource software, where can I get the source code?
Portknox uses Nextcloud, the code can be downloaded without charge at Nextcloud.com. It is licensed under AGPL.
How do I change the start-app of my cloud?
After login the files app get loaded by default. This can be changed.
How long does the installation of my cloud take?
Usually a installation takes 5 minutes. You will get a welcome email with your logins and the invoice attached.
How can I work with office files in my cloud?
Every cloud can be extended with Collabora Online. With this add-on you and your team can work together on office documents.
How can I delete my account (and all my files)?
Use our Right to be Forgotten form.
I have forgotten my password, how to get a new one?
Use this link to reset your https://<youraccount>.portknox.net/index.php/lostpassword/